Yes, my circumstances have changed

This will take them directly to an application form which they will have to complete and submit to enable them to stay on the housing list. The table below shows the timescale’s involved.

Pop up message	SMS/Email	1^st Letter	Go into hibernation	Applicant removed
October	November	January	28 days after letter	60 days after hibernation
November	December	February	28 days after letter	60 days after hibernation
December	January	March	28 days after letter	60 days after hibernation
January	February	April	28 days after letter	60 days after hibernation
February	March	May	28 days after letter	60 days after hibernation
March	April	June	28 days after letter	60 days after hibernation

If the applicant does not log on to the website during the 3 month period they are contacted by email, SMS or letter.

If an email address is on the application, an email is sent, if no email but a mobile number then a text message is sent to the applicant.

If neither an email or mobile number is available then a letter is generated.